Shipping policy
Effective: 23rd of April 2026
SHIPPING
Mother’s Day Campaign
All products featured in our Mother’s Day Collection are stocked in our U.S. warehouse and will be dispatched starting May 1st with Free Express Shipping (2–3 business days) across the United States.
Our Mother’s Day Heart Plates arrive beautifully gift-wrapped and are accompanied by a dedicated Mother’s Day card—ready to be gifted.
1. Shipping Destinations
We proudly offer shipping to customers in the United States (USA). For all other countries, please contact us at info@argillarte.com
2. Shipping Methods and Delivery Times
United States – Free Express Delivery (2–3 Business Days)
Products stocked in our U.S. warehouse are shipped free of charge and delivered within 2–3 business days. These items are ready for immediate dispatch and ensure the fastest possible delivery.
Free International Delivery from Italy (7–10 Business Days)
Items available in our Italian warehouse are shipped directly from Italy and typically arrive within 7–10 business days. Each piece is carefully prepared and packaged to ensure it reaches you safely.
Free shipping for Made-to-Order Pieces (Up to 4 Weeks)
Some of our collections are not held in stock but are available upon request. These pieces are entirely handmade and hand-painted in Castelli, following traditional techniques. Production and delivery can take up to 4 weeks, as each item is crafted with the time and care it deserves.
3. Shipping Costs
Shippings are free of charge. Due to the nature of our fragile products, Argillarte is providing safe an appropriate packaging and delivery in 2 different boxes.
4. American and European Import Taxes and Duties
Are included in the product price
5. Order Processing and Fulfillment
Please check our Shipping times
6. Tracking Orders
For your convenience, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email containing a tracking number, allowing you to monitor the status and location of your shipment.
7. Returns and Exchanges
Please review our Refund Policy for comprehensive information on returning items, including details related to shipping and delivery concerns.
9. Shipping Address Accuracy
To ensure the successful delivery of your order, please provide accurate shipping information. We cannot be held responsible for packages delivered to incorrect addresses due to inaccuracies in the provided information.
10. Delays and Force Majeure
While we make every effort to meet estimated delivery times, please be aware that unforeseen delays may occur due to factors beyond our control. In the event of a force majeure event or other unexpected circumstances, we will make reasonable efforts to fulfill your order promptly.
11. Contact Information
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@argillarte.com.
12. Updates to This Policy
We may periodically update this shipping policy to reflect changes in our shipping procedures or to adhere to legal requirements. Any revisions will be posted on this page with a new "Effective Date." We recommend reviewing this policy regularly for updates.
REFUNDS
Return policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'llalso need the receipt or proof of purchase.
To start a return, you have to contact us at info@argillarte.com. Please note that returns will need to be sent to the following address:
Argillarte S.r.L, Via Michelangelo no.3, 64018 Tortoreto (TE), Italy
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@argillarte.com.
Damages and Issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalizeitems). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company toprocess and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@argillarte.com.