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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
Do you ship orders internationally?
Yes, we currently ship to Australia, the USA, and Switzerland.
We are continuing to expand our reach, so please check our website for the latest updates on additional international destinations.
How long does it take to receive my order?
3 days to be ready for shipping. Express shipping: 3 - 6 business days, Standard shipping: 5 - 9 business days.
USA Shipping: 3-4 Weeks.
Any orders prior to 20th November 2025 will be delivered prior to Christmas 2025. Orders after this date are subject to shipping delays.
How much is shipping?
Shipping costs are calculated at checkout based on your location and preferred delivery method.
How can I track my order?
After placing your order, you will receive a confirmation email containing a tracking link, followed by a verification text.
What is your return or exchange policy?
Due to the unique, one-of-a-kind nature of our handmade art pieces, we do not offer returns or unless the item is broken or damaged during transit. In case of exchange, please contact us on info@argillarte.com
Faulty
What should I do if an item arrives broken?
In the unfortunate event that your order arrives broken or damaged, please promptly email us at info@argillarte.com so we can arrange for a replacement.
Discount
Can I use more than one discount code?
Only one discount code can be used per order and cannot be combined with other promotions.
Care Instructions
What care instructions should I follow for my ceramics?
We recommend washing your ceramics with warm soapy water and allowing them to air dry. Alternatively, you can clean them in the dishwasher.
Can I put my Árgillarte products in the dishwasher, oven, and microwave?
Our ceramics are not suitable for oven or microwave use. While they can go in the dishwasher, we advise against it as prolonged exposure to heat and humidity may alter the colour over time.
Product
Where are your products made?
Each piece is crafted by hand in Castelli, Italy.
Are your products food safe?
Absolutely, all of our products are certified food-safe.
Will my Árgillarte products scratch?Y
Yes, like any delicate ceramic or glassware, it's important to handle them with care to avoid scratches or breakage. Over time, minor chips and scratches can contribute to the unique beauty of each piece, showcasing its life story.
Is it normal for the colours on my ceramics to change over time?
Over time, it is perfectly normal for the colours of your ceramics to evolve, especially with frequent use and washing, or when placed in the dishwasher. This natural transformation adds to the charm of imperfection and individuality in your product.
Contact
Still have questions? We're happy to help! Please email us at info@argillarte.com and we will get back to you within 24 hours.