Where are your products made?
Each piece is crafted by hand in Castelli, Italy.
Are your products food safe?
Absolutely, all of our products are certified food-safe.
What care instructions should I follow for my ceramics?
We recommend washing your ceramics with warm soapy water and allowing them to air dry. Alternatively, you can clean them in the dishwasher.
Can I put my Árgillarte products in the dishwasher, oven, and microwave?
Our ceramics are not suitable for oven or microwave use. While they can go in the dishwasher, we advise against it as prolonged exposure to heat and humidity may alter the colour over time.
Is it normal for the colours on my ceramics to change over time?
Over time, it is perfectly normal for the colours of your ceramics to evolve, especially with frequent use and washing, or when placed in the dishwasher. This natural transformation adds to the charm of imperfection and individuality in your product.
Will my Árgillarte products scratch?
Yes, like any delicate ceramic or glassware, it's important to handle them with care to avoid scratches or breakage. Over time, minor chips and scratches can contribute to the unique beauty of each piece, showcasing its life story.
How long does it take to receive my order?
Because our products are handmade in the heart of Italy, please expect delivery times of up to 6-8 weeks for your orders.
Do you ship orders internationally?
Currently, we are exclusively shipping within Australia. However, we have plans to expand our reach to the USA and the UK in 2024.
How can I track my order?
After placing your order, you will receive a confirmation email containing a tracking link, followed by a verification text.
What should I do if an item arrives broken?
In the unfortunate event that your order arrives broken or damaged, please promptly email us at firstname.lastname@example.org so we can arrange for a replacement.
How can I contact your customer support team for assistance?
You can reach our dedicated customer support team at email@example.com.
What is your return and exchange policy?
Due to the unique, one-of-a-kind nature of our handmade art pieces, we do not offer returns or exchanges unless the item is broken or damaged during transit.