Effective Date: 8 November 2024

SHIPPING

1. Shipping Destinations

We proudly offer shipping to customers in the United States (USA )and Australia. For international shipments, please be aware that additional fees, customs duties, taxes, or import charges may apply. These fees are the responsibility of the customer.

2. Shipping Methods and Delivery Times

We provide various shipping methods to accommodate your needs:
• Standard Shipping: Our standard shipping option is available for both domestic and international orders. Delivery times may vary depending on the destination, typically ranging from 5 - 9 business days.
• Express Shipping: To expedite delivery, we offer express shipping options with delivery times of 3 - 6 business days.

3. Shipping Costs

Due to the nature of our fragile products, Argillarte is providing appropriate packaging and delivery in 2 different boxes. The shipping costs of AUD 20 for express shipping and AUD 10 for standard shipping are guaranteeing safe arrival to our customers. 

4. International Shipping

For international orders, please note that customs For International orders, please note that custom duties, taxes, or other import charges may apply. It is your responsibility to be informed about and cover these fees. We recommend contacting your local customs office for more information.

5. Australian/American Import Taxes and Duties

Are included in the product price

6. Order Processing and Fulfillment

Once your order is placed, it will be processed within 5-7 business days. You will receive a confirmation email when your order is dispatched.

7. Tracking Orders

For your convenience, we provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email containing a tracking number, allowing you to monitor the status and location of your shipment.

8. Returns and Exchanges

Please review our Refund Policy for comprehensive information on returning items, including details related to shipping and delivery concerns.

9. Shipping Address Accuracy

To ensure the successful delivery of your order, please provide accurate shipping information. We cannot be held responsible for packages delivered to incorrect addresses due to inaccuracies in the provided information.

10. Delays and Force Majeure

While we make every effort to meet estimated delivery times, please be aware that unforeseen delays may occur due to factors beyond our control. In the event of a force majeure event or other unexpected circumstances, we will make reasonable efforts to fulfill your order promptly.

11. Contact Information

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@argillarte.com.

12. Updates to This Policy

We may periodically update this shipping policy to reflect changes in our shipping procedures or to adhere to legal requirements. Any revisions will be posted on this page with a new "Effective Date." We recommend reviewing this policy regularly for updates.

REFUNDS

1. Art Pieces Produced on Order
   At ÁRGILLARTE, each art piece is meticulously crafted on order to meet your unique preferences and specifications. Due to the custom nature of our work, we do not accept returns, cancellations, or refunds for reasons other than damage during shipping.
2. Damaged Goods During Shipment
   While we take great care in crafting and packaging our art pieces, unforeseen incidents during transit may result in damage to your order. In such cases:
3. Notification of Damaged Goods
   If your order arrives damaged, please follow these steps:
   • Contact our customer support team via email at info@argillarte.com within the same day of receipt of the damaged package. 
   • Provide a clear and detailed description of the damage and attach photographs of the damaged goods. The images will assist us in assessing the extent of damage and improving our packaging and shipping methods.
4. Evaluation and Resolution
   Árgillarte is going to evaluate promptly the information regarding the damaged item.
5. Substitution of Damaged Goods
   If the evaluation confirms that your order was damaged during shipment, we will arrange for a replacement of the damaged items. We will do our best to ensure that you receive a new, undamaged art piece as quickly as possible. If you should have special urgencies in receiving the replacement promptly, please contact us at info@argillarte.com
6. No Returns Required
   In the event of damaged goods, we do not require customers to return the damaged items to us. We believe that it is more convenient for you to retain the damaged pieces rather than incurring return shipping costs.
7. Refund
   If, for any reason, a replacement cannot be provided, or if you prefer a refund, we will issue a refund for the value of the damaged items. The refund will be processed in the same manner as the original payment.
8. Contact Information
   For any questions or concerns regarding our refund policy, please do not hesitate to reach out to us at info@argillarte.com.
9. Updates to This Policy
   We may periodically update this refund policy to align with changes in our procedures or legal requirements. Any revisions will be posted on this page along with a new "Effective Date." We encourage you to review this policy regularly for updates.